Overview

The Knotie AI Pro MCP Server is a dedicated bridge that allows AI assistants—particularly Claude Desktop—to orchestrate customer and voice‑AI agent workflows on the Knotie AI Pro platform. By exposing a set of MCP resources, tools, and prompts, it translates high‑level AI commands into concrete API calls that manage customer accounts, configure agents, and integrate with popular voice‑and‑marketing services such as Retell, VAPI, ElevenLabs, and GoHighLevel. This eliminates the need for developers to write custom SDK wrappers or handle authentication flows manually, enabling rapid iteration of conversational experiences.

At its core, the server solves a recurring pain point: seamless automation of customer and agent lifecycle management. Developers can issue natural‑language directives like “create a new customer with portal access” or “assign Agent X to Customer Y and set a profit multiplier,” and the MCP server will translate those into authenticated HTTP requests against Knotie’s API. The result is a single, consistent interface that keeps credentials local and never exposes them to third parties, ensuring compliance with data‑privacy best practices.

Key capabilities include:

• Customer CRUD – Create, enable portal access, and reset passwords for customers directly from an AI prompt.
• Agent Mapping – Link AI agents to specific customers, update configuration settings, and adjust profit multipliers without leaving the assistant.
• Cross‑Platform Hooks – Built‑in support for Retell, VAPI, ElevenLabs, and GoHighLevel allows agents to trigger voice calls or marketing automations in real time.
• Secure Local Configuration – API keys and partner credentials are stored locally on the machine running the server, eliminating network exposure.
• Claude Desktop Integration – The MCP server registers itself automatically with Claude Desktop, so developers can add or remove it from the client’s configuration with a single click.

Real‑world use cases span customer support automation, sales lead nurturing, and multilingual voice‑assistant deployment. For example, a SaaS startup can let an AI agent onboard new users by creating their account, provisioning a personalized portal, and scheduling a welcome call via ElevenLabs—all triggered from a single conversational prompt. Similarly, a marketing agency can program an assistant to spin up new voice campaigns in Retell and tie them back to specific Knotie customers, streamlining campaign management.

By embedding these operations into the AI workflow, developers gain a powerful, declarative tool that reduces boilerplate code, speeds up feature delivery, and keeps sensitive credentials secure. The Knotie AI Pro MCP Server is therefore an essential component for any team looking to fuse conversational AI with robust customer‑agent orchestration.